Fitbit recalls nearly 2 million smartwatches after more than 150 customers report experiencing burns

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Fitbit, a San Francisco-based smartwatch company, is recalling nearly 2 million Ionic smartwatches because of a burn hazard. U.S. Consumer Product Safety Commission.

According to the recall — which involves only the Fitbit Ionic smartwatch — the watch’s lithium-ion battery has the potential of significantly overheating, which can lead to burns. 

According to the notice Fitbit received at most 115 reports in the U.S. as well as 59 reports internationally about this risk. These include four reports of second-degree burns and two reports involving third-degree burns.

This is the second recall that Fitbit has issued in the past decade. 2014 The company was recalledAfter receiving over 10,000 complaints about the Fitbit Force activity tracking wristband, it was finally approved. 

The Ionic fitness products — with model numbers FB503CPBU, FB503GYBK, FB503WTGY and FB503WTNV —  have been sold globally between 2017 and 2021. Fitbit reports that approximately 1,000,000 of the recalled smartwatches have been sold in the United States at retailers such as Best Buy and Target. Another 693,000 watches were sold abroad. 

The notice states that after selling the watches at $200 to $330 per piece, Fitbit stopped producing Ionic watches in 2020. Customers are advised to discontinue using the watches and to contact the company to receive pre-paid packaging so they can return the devices and get a $299 refund. 

Customers can also return the device to receive a discount code of 40% on all other Fitbit devices 

Consumers looking to return their devices can call Fitbit toll-free at 888-925-1764 or contact the company online at help.fitbit.com/ionic. Consumers can also visit www.fitbit.com, click on and return their devices. “product help”At the bottom of the page.

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