Daiva Paskeviciene (Edinburgh) said that her daughter was denied entry on two buses because she had a problem obtaining her pass. She is now afraid to use public transportation.
A furious mom has spoken out about her frustration “frightened”The 10-year-old daughter of the father was left behind “dark and cold”A bus driver refused to let her board because of a broken ticket machine.
Daiva Paskeviciene from Edinburgh claimed that her daughter, Tollcross Primary School pupil, was denied entry on the bus because her pass didn’t work. She also claimed it was an issue with the machine.
According to reports, the first incident was committed on January 6, when schools were returning from Christmas break. EdinburghLive.
Ms Paskeviciene stated that she received a call form her scared daughter after she was left waiting outside in the cold for 40 mins for another bus.
According to reports, the 10-year-old presented her junior ridacard that she had filled that morning to the machine at the bus stop.
She was told by the driver that it wasn’t working and she couldn’t get on.
EdinburghLive was told by Ms Paskeviciene “My daughter is in P6 at Tollcross and is 10-years-old, it happened after Christmas when schools went back.
“She usually gets the bus at 3.30pm. I had topped up her bus card the morning before she went so she took that with her to the bus. The driver said that she couldn’t board the bus because the machine was not working. He became furious and began shouting at her. She became really scared.
“The bus stop was at Lothian Road, she had to wait 40 minutes for the next one it got dark and very cold. She called me and eventually a stranger had to give her money to be able to get home. Next time I made sure she had spare change just in case.
“It was amazing to me that a driver would behave like this to a young girl. After getting a bus card, the Young Scot free one, she tried to get on the 34 after school but it wouldn’t work again.
“The driver said, ‘your card doesn’t work, you aren’t coming on’ my daughter called me crying, and is now afraid to catch the bus to school.”
Lothian Buses spokesperson said: “Lothian is committed to delivering safe, reliable public transport for all of our customers.
“If customers have any concerns about their travel experience, we would ask them to contact our customer service team. We encourage the customer to contact us with additional information so that we can investigate.