Furious mum, bleeding son, 2, made to wait 2 hours for an ambulance and 7 hours for surgery


Bradley required stitches after he cut his mouth while playing in the park. He was forced to wait hours because the hospital reported a 140% rise in children’s emergency room admissions compared to pre-pandemic levels.

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Derby: Mum forced to wait hours in A&E for son’s treatment

According to his mum, a two-year old was unable for three days to eat solid foods because of delays in treatment for a badly-cut mouth.

Charlotte Astle stated that Bradley, her son cut his face in a Chaddesden park on Tuesday, November 9th. Derbyshire Live reports.

The panicked mum-of-two called an ambulance as the cut was bleeding badly, but whisked him to A&E herself after being told the toddler would have to wait two hours before a paramedic became available.

Charlotte, 26, also has a 3-year-old son Joshua.

“I was close, I was just getting my phone out of my pocket to take a picture.

“For a two year old, a wait of two hours seemed awful. So I went ahead and took it. I could not wait for two hours.”

Once at the Royal Derby Hospital (RDH) Bradley and his mum were told he’d need surgery to fix the wound on his face, and was told to come back the following day.

After arriving at the hospital at 7.30am the next day, Charlotte hoped her little boy would be seen soon, but was kept waiting until 2pm before his mouth could be stitched.

But disaster struck again after Bradley’s stitches fell out less than 24 hours later, sending them back to the hospital where they had to wait for another five hours to be seen.

During that time Bradley, who also broke his leg in June, was listed as “”Nil-by-mouth” to ensure that surgery can be performed in that evening.

They returned to their home on Friday, November 12th at 7:30am, but they didn’t return until Thursday, 4pm, after a second successful procedure.

Bradley is now doing well. However, Bradley is restricted to soft foods. Bradley’s family has been informed that another procedure will not be performed if stitches are removed again.

Charlotte had to leave her job as a caregiver for her son three days. “I feel better now as the stitches have stayed in for longer than 24 hours. Bradley seems OK but he has been waking up in the night, but that’s because the stitches hurt so I have been giving him medicine.

“It was hard to believe that I had called 111 before when Bradley was suffering from high fever. An ambulance was sent immediately. His mouth was swollen with blood and they didn’t arrive immediately. That made me wonder, “What on earth?” He is now two years old.

“I would like an apology for the long wait, and I feel we should be making children the priority. Covid has been around for a long time, so children should start coming first again.”

The University Hospitals of Derby, Burton and the NHS Foundation Trust manage the RDH.

It has a has a dedicated Children’s Emergency Department that provides urgent care and assessments for children and young people.

A spokesperson stated that children arrive at the department with a first assessment nurse. She is able assess their injury or illness and then refer them to a specialist within the hospital such as a maxillofacial specialist (face) or another service.

However, the Children’s Emergency Department at the hospital has seen a 140% increase in demand compared to pre-pandemic levels.

Dr Magnus Harrison, executive medical director at the Royal Derby Hospital, said: “We’re sorry to hear the concerns that Bradley’s family have raised about the care their son received at Royal Derby Hospital.

“We would very much welcome the opportunity to speak to Bradley’s family directly about this, so we have reached out to them to discuss their experiences and what we could’ve done differently.”

Charlotte confirmed the hospital had since contacted her to discuss the incident, but she said she decided against meeting them to discuss their concerns as an apology was sufficient.