What happens when customers act in a questionable manner? Bad Restaurant Behavior – Examples from Texas to New York

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Many restaurant workers know that the customer may not always be right. 

And in 2021 and years prior, there were many national stories where customers behaved badly.

Texas: A customer once complained about the heat and demanded that she throw her soup at a manager.

Like this Texas woman, who was so mad about her soup being too hot that she threw it in the manager’s face. 

“My eyes were stinging so bad, they were burning. My nose started to bleed because of the spice mixture.” said Janelle Broland, who was the manager on duty who had to deal with the disgruntled customer. 

She said she tried her best to make it up to her. “Of course I offered her refunds and was trying to get her a replacement meal or something completely different if she wasn’t in the mood for soup any more,”She said. “But she continued to yell.”

Broland said the woman didn’t seem to want anything she had to offer her and eventually got so fed up that she discarded the soup in Broland’s face. Now the customer, Amanda Martinez, 31, faces one count of assault causing bodily injury, and could spend up to a year in jail if convicted. 

Or in New York, when a diner waitress was applauded after standing up to and kicking out a rude customer.

Sondra Albert says the man was a semi-regular customer at her New York diner. There have been issues before, but this night was worse than it had been in the past. After weeks of frustration, Sondra says she had enough and told him to go find another place to eat.

“She said, “He had to go one direction or the other.” 

In the Bronx, NYPD reported that a woman brought an aluminum baseball bat to a store in order to get more Jamaican beef patties.

The incident occurred in 2019 at a Bronx restaurant. According to the owner, after the customer was told the beef patties were sold out, she got upset and left, but she shocked everyone when she returned with a bat and started wrecking the place. 

Police say she still hasn’t been arrested.

For these and other stories about awful restaurant behavior, Inside Edition Digital’s Mara Montalbano has more.